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Essential Information

Essential Information


We supply you with a detailed pack with full contact details in case of any emergency, whether that be with the house or any kind or medical emergency.

Local Amenities (Shops, Pharmancy, Fuel etc)

You will find all the details about local amenities including superamrkets, shops, petrol stations, pharmacies, markets, restaurants etc in the handbook we leave at the house for guests. The nearest shops are located 10 mins from the house at Saint-Sulpice-les-Feuilles where you will find most things you need for your stay including small supermarket, Pharmacies, butchers, bakeries, bars, restaurants, cash point, petrol station, tourist info etc. There is a post-office/bar in the village where you can buy fresh bread in the mornings, you can also order pain au chocolat & croissant. Large supermarkets are only 20 mins away at La Souterraine & 15 mins away at Saint-Benoît-du-Sault both with petrol stations with cheap fuel.

We have compiled a handbook to help you’re stay be as comfortable an smooth as possible and leave you free to explore the ‘Lake district of France”. There is important information in there about the house and how things work and where things are. There is also useful information about places to go, places to eat & drink, things to do etc.

Travelling etc

We supply detailed travel directions from your chosen entry point in France 2 weeks before your departure date.

Arrival / Departure Times

You may arrive at the property any time after 4.00pm, to enable sufficient time for preparation between lets. At the end of your holiday you should depart by 10.00am. This ensures there is time to prepare the property for incoming guests and your co-operation in this matter will contribute towards a trouble-free changeover.

If you do not arrive at your holiday destination by 12 noon of the day following your intended arrival, and we have not heard from you, your holiday will be treated as cancelled. 

Cleanliness and Care

Whilst you are staying in the property it is you and your party' responsibility, to keep the property clean and tidy and to leave it in this condition at the end of your holiday. We appreciate the need for you to have an enjoyable time whilst on your holiday, however, we would also ask you to respect the property and its neighbours and not disturb or cause offence in any way. You must allow the owner or their employees access to the property during reasonable hours, except where an emergency problem needs to be remedied immediately and you are out of contact, in which case, they may enter the property without your prior agreement. The property cannot be used for any commercial purposes, nor sublet or assigned to anyone not accepted by us as a party member.

Linen & Towels

Linen and towels, and beach towels are provided in the property. Linen is changed between tenancies.. 

Numbers in Party

The number of persons occupying a property must not exceed the number stated in the property description. Only those listed on the Booking Form may stay at the property..

Holidaymaker Suitability

The owner is entitled not to let you into their property if he or she feels for any reason that you or any member of your party are likely to cause any damage to it and is under no obligation to find alternative accommodation for you or your party. You may not allow anyone to stay in the property not included in the booking form, nor may you change the composition of the party radically without notifying HFH. If you breach any of these rules, HFH is entitled not to hand over the property to you, in which case the holiday will be treated as cancelled, with no refund due and HFH is not liable to provide you with alternative accommodation.

Special Occasions

No party, event or gathering may take place at the property which exceeds the maximum agreed occupancy numbers for the property without prior consent.

Losses and Damages

Losses or damages incurred by any member of your party during your holiday must be paid for. Before you arrive, the property will have been thoroughly cleaned and checked. If you find any discrepancies with the state of the property please notify the owner as soon as possible and certainly within 24 hours. Any losses or damages caused after this will be your responsibility and it may be worth checking with your own insurance company whether they will cover you in these circumstances. If a loss or damage does occur to the property while you are staying there, please inform us as soon as possible so that these can be replaced for next guests and to agree any charges to be paid. Charges will be deducted from your security deposit.


There is strictly no-smoking within the house at La Maison de Cromac. Any smoking in the grounds of the property must be cleared away. If these rules are breached, we reserve the right to deduct cleaning fees from the breakage deposit.


We do accept some well behaved pets with a few rules please contact for details.

Single Sex Groups

Single sex groups may be permitted, subject to approval. Large groups beyond the intended capacity of La Maison de Cromac are not permitted.

Access and Parking

The property is easily accessible from the village square and there is space to pull the car right upto the front door for loading and unloading. For parking we ask guests to park on the village square in front of the house.

Cot, High Chair, Push Chair & Stairgates

We can provide a travel cot, high chair, pushchair & stairgates if notified in advance. The cot is suitable for infants (under 2s)  N.B. we do supply cot linen aswell. There is no extra charge for these.


A basket of logs is provided for the woodburner and further wood is available from the woodshed. Other heating is included in the rental cost.   

Key Arrangements

You will be provided with key details when the final payment for your holiday is received. 

Driving in France

To drive your car in France you need the following:
Driving Licence (Both parts - paper & credit card version)
Vehicle Registration Document & MOT Certificate
Certificate of Motor Insurance
Letter of Permission to use the vehicle (if it is not registered to you)
Headlamp Adapters (to convert your dipped beam headlights)
Breathalyser conforming to NF standards
Warning Triangle
GB Sticker (unless you have GB sign on you number plate)
Reflective Jacket or Waistcoat
Spare Bulb Kit to replace bulbs blown during your journey

It is against the law to have a radar detector in your car and if caught you will be heavily fined. If you are using a Sat Nav like Tom Tom, please ensure you update your map software to latest version as they have issued updates to take into account this new law.

They have also introduced a number of mobile speed cameras, if you get caught you will face an on the spot fine which can be quiet hefty. if you’re caught going 40km/h over the speed limit you will have you licence taken away from you on the spot. Currently you don’t get points if you get caught be a static speed camera or a fine, but this is about to change as French authorities are working with the DVLA about issuing fines & points on your licence.

Seat belts must be worn at all times by all persons in the car and no children under the age of 10 are allowed in the front of the car, unless there are no rear seats in your car. They must also have the correct child car or booster seat for their age. Obviously remember that people drive on the right-hand side of the road in France.

If heading south, it's best to avoid driving via Paris as traffic can be heavy, unless of course the capital city is part of your trip. Our directions avoid Paris. The quickest way to travel between regions and cities in France is via motorways. Take plenty of change with you as you might have to pay motorway tolls at automated barriers,
they also take credit cards. At the larger tolls they do have manned booths.

Please refer to the AA driving in france guide we have sent with this document for more detailed info about driving in France or the websites mentioned. Happy driving!!

Feedback & Reviews

We always welcome feedback about your stay at La Maison de Cromac. This feedback is invaluable to us in ensuring we meet and exceed our clients’ expectations. We would appreciate if you could leave us feedback on TripAdvisor or on our Facebook Page.



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